rent, business rates, electricity costs, bank charges, etc works out at £27.50 per hour of trading. The cost of overheads for the business, i.e. That’s at least 2-3 minutes work for the waiter. Then, returning to the dining room he restacked the cup, saucer and spoon, wiped down your table and replaced the menu, awaiting the next customer. After you left, he cleared away your cup, saucer and spoon, took them into the kitchen, washed and dried them, along with the chopping board and knife and put away the lemon. When you were leaving, he printed off your bill, took it to you, processed your credit card payment and cashed off the till. Then, he returned to the dining room, drew off the necessary hot water and carried the cup to your table. There, he selected a knife, chopping board, got a lemon from the fridge, cut off a slice and put it in the cup. He entered it into the till, collected a cup, saucer and spoon and took them into the kitchen. You entered the cafe and the waiter showed you to your seat, gave you a menu, waited for a time and then took your order. I’m sorry that you feel that you were "ripped off" and I’ll try to explain why you weren’t. This didn't sit too well with the manager of Bennett's Cafe & Bistro, who soon fired back with a response that went into painstaking detail about all the overhead costs factoring into Hannah C.'s $3 lemon water: Displeased by the £2 (nearly $3) she was charged for hot water with lemon, Hannah later left the following review - which appears to have since been taken down, though a cached version is still available via Google: A TripAdvisor user who recently dared to complain about the price of her beverage found herself on the receiving end of a serious tongue-lashing from the restaurant's owner.Īccording to The Independent, the spat began last month when a TripAdvisor user known as "Hannah C." went to Bennett's Cafe & Bistro in High Petergate, York for afternoon tea with friends.
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